Client FAQ

Great question! There are a few things we ask of our clients to prepare for our arrival. This article from our blog sums it up pretty well. If you are curious about our sale, come see us in person at an upcoming sale.

Great question! It really depends on how much stuff you have in your home. We’ve spent anywhere from just a week to a couple months in some homes. The more time we need to prep and price items, the longer it takes, but a good generalization would be around 1 – 2 weeks.

When we plan two weeks of time we can guarantee that we’ll have enough time to search through everything, make sure all items are priced correctly, and ensure our sale presentation is up to our highest standards.

We’re typically booked a minimum of one month out, sometimes up to three months. However, we’ll never know if we have the perfect availability to work with you until you reach out and submit your home. We’d love the opportunity to hear your story and see how we can help you.

Great question. Here are a few questions to ask yourself:

  • Have I sorted through my belongings to determine what I’m selling versus what I’m taking with me?
  • Do I know when I want to have my estate sale?
  • Am I selling my house before or after the estate sale?
  • Do I know when the home will be vacant?

It’s hard for us to know without hearing from you about the types of items you have and whether or not our availabilities will match up. Feel free to submit your home now and we’ll follow up with you about our availability. You can also read this article from our blog which does a great job of explaining some things you could ask yourself before calling an estate sale company.

Our staff has a combined 50+ years of experience working estate sales – you wouldn’t imagine the kinds of items we’ve come across. We follow market trends and analyze the big data to find the “sweet spot” when pricing items, but we never fail to do our research. Everything we come across with which we’re unfamiliar (which still happens often), we consult a few in-depth resources to uncover the current marketable value.

We understand the demographics of our industry and respect our shoppers, which is why we never price items at full retail value. We’re dedicated to running a profitable business to your benefit, though we respect the nature of the secondhand market.

We don’t like working with difficult people. We’ll treat you and your home with respect, and we hope for the same treatment from you as well. We know that tensions can get high when dealing with realtors, home-buyers, and neighbors when they find out you’re moving. We’ve had neighbors visit the houses at night when we’re working (unbeknownst to the home-owners), and this is a strict safety hazard for our employees.

We’ll go over our Zero Tolerance Policy for interference before we sign a contract – but don’t worry. It’ll be easy to understand, and we’re always here to answer your questions. The two most important guidelines to follow are:

  1. Once we sign a contract, it becomes difficult for us to change the date of the sale.
  2. Realtors, home-buyers, and neighbors are not allowed to enter the home until after we have removed our equipment the first business day following your sale (typically on a Monday at 12pm CST).

Our schedule is typically not very flexible once contracts have been signed. We plan our sales months in advance and our employees depend on our consistency in sales to continually provide our clients with industry-leading experience and hard work. Additionally, having non-employees at the property during our prep time and around sale time is a liability for us, our employees, and our customers appreciate when they can have confidence that items we advertise as available for sale are always available for sale.

If you’re not sure you’re ready to hire an estate sale company, check out this article from our blog.

We honestly can’t wait to chat with you about the opportunity of holding your estate sale. We are in the business of helping people. However, because we consistently see a high call volume from people looking to hire us, we’re trying to help everyone as fast as possible, including referring you to other companies if we’re not the right fit. We promise to respond to everyone who fills out our Submit Your Home form.

This form is our way of:

  • identifying the people we are confident we can immediately help and guiding them through or process thoroughly
  • personally referring people we know we can’t help to those who can

We can’t always respond to calls during our business hours (9am – 2pm) because we’re on-site working to prepare a sale, or running one. However, we do respond to submissions in the evening time. Being able to review these online submissions before contacting you allows us to get some basic information about your unique situation a lot faster and determine how we can help you.

You can view our page dedicated to the nitty, gritty details by clicking here.

Every company runs their sales differently – we suggest you check out the sales of any company on your shortlist to get a feel for how they run their business. We think a great way to know if you’re comfortable with hiring them is to ask yourself if they’re the company you want representing you and your family.

We’ve also written a pretty thorough article about all the different things to look out for when hiring an estate sale company. You can read that article here.

We understand that filling out our form online or chatting over the phone isn’t usually the definitive way of deciding if we’re both a great match to work together. However, we do require our sales now raise at least $12,000 so we can guarantee our staff and customers a consistent sale schedule.

Feel free to submit your home now and we’ll follow up with you about our availability.

We’ll mail or direct deposit your check and tax deductible donation receipt within 3 – 10 business days following the close of your sale.

It’s all donated primarily to City Union. We do not have a storefront or sell items online.

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